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CUSTOMER COMMENTS |
hello mario
i just wanted to let you know that we had a lovely time in puntarenas, costa rica our tour guide was excellent and the driver too.
please convey our thanks to them
everybody had a wonderful time
my husband says that this tour was the highlight of the cruise tour all the young kids in our group enjoyed the zip-line canopy tour. 13 of us had never done the zip-line before. it was very safe and the guides were really very helpful once again thank you i will definitely recommend your tour company to all my friends
Eela Patel
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On 11/26/06 I had the pleasure of taking the subject tour. There were 5 of us from my family, all elderly. We had the great fortune of have Paul( I did not get his last name) as our guide. This excursion was the highlight of our cruise on the Holland American line Amsterdam. I chose your tour from the internet as the ones offered by Holland American did not appeal to us. We are so glad to have taken your tour. Paul was patient and planned the tour around our limitations. He had a excellent knowledge of the flora and fauna in the area we covered. He made the trip fun and exciting for us. If all your guides are as knowledgeable as Paul you will have continued success.
Please pass this note of thanks onto Paul and we wish him the best for the holiday season and the New Year.
Dave Couch
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| Dear Mario and the rest of the GreenwayTour Company;
We have returned safely to th US after one of the nicest trips we have taken. Although we were a little worried about booking online and with an agent out of the country, but we couldn't have been more impressed with the efficiency and professinalism that your company showed us. At the first meeting with Jeremy - what a delightful young man - we were met with courtesy and never had to worry about any of the details of our trip. Every person was on time and the activities were great. We were a bit surprised at the difficullty of the horse trransfer due to the steep terrain - you might make sure that hose who have never ridden horses know about this. The Sky trek was really fun, (Iwasn't sure at the beginning, but sure had a great time) Eugene, our driver to Quepos and again to San JOse was very delightful - I had to really practice my Spanish, but he was really a careful driver and took good care of us. We had excellent service from Blue Fin charters and my daughter reeled in a large sailfish - quite an adventure. Only two comments that might make the trip just perfect - maybe an arranged tour of Manuel Antonio, although we had no problems finding a certified guide. Also, although Costa Verde was beautiful, we didn't realize the distance from the beach. Finally, I would opt for another hotel besides Amon Plaz - we were a little put off by the surrounding area, but by that time, we were getting ready to go home. The Anenal Paraiso and El Establo were wonderful - at MOnteverde, they even upgrraded us to suites - that was nice! All and all, we really enjoyed our trip to your beautiful country. The people were warm and friendly and the sights were trully spectacular. Thank you for arranging our trip so well - we will highly reccommend your company to our friends and hopefully return again soon. Thanks again - the Wysongs and the Smiths
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| Dear Mario
We are just back from our very interesting Costa Rica Trip.
I like to tell you, that everything has worked very well and precisely.
The Tortuguero tour was organized perfectly with a professional english speaking guide. I got my Jeep Liberty delivered to the hotel at the exact time.
Thank you for your very good job. I can highly recommend your agency to everyone travelling in Costa Rica.
Best regards
Hans Daneffel. Switzerland. |
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| Mario --
We were very, very pleased, and rate our experience a 9 on a 10-point scale.
Paul and driver Eugene were a great team. We were able to see hundreds of birds, many species of lizards, and most exciting for us, a white nosed koati.
Paul was most knowledgable about the park's indiginous wildlife. He carried "spotter cards" with names & illustrations of birds and animals that we encountered, which greatly enriched our experience. Further, he was exceptional at spotting wildlife along the trail that we would have otherwise missed.
Additional persons: No. Carol & I elected to enjoy our tour privately, which was perfect. With no other guests, we were able to move about quietly, and pause when we wished to, without conflicting with the pacing of other guests.
You have every reason to be proud of the outstanding tour experience delivered by Paul and Eugene.
The *only* negative experience about our tour was that there was an undisclosed additional cost for boot rental when we arrived at Carrara Park.
Calf-high rubber boots were essential for this tour, to safely and securely hike through the water and mud on the trail. In that sense, we were fortunate that boot rental was available at Carrara Park headquarters. However, renting these boots was an unexpected additional expense.
We think the absolute necessity of rubber boots should have been disclosed to us at the time we booked the tour, and we should have been advised of the option of (1) bringing our own, or (2) the cost and availability of rental boots. With the limited supply of boots available at park headquarters, we felt fortunate to find boots that fit reasonably well for our tour.
With the exception of this negative surprise, we would rate our tour a perfect "10".
Thank you again, Mario, for your personal assistance in answering my many questions before booking our tour.
As a final note, Geenway's membership in ASTA, and your acceptance of the American Express Card, were deciding factors in booking our tour with you. In combination, this gave us the necessary confidence to complete an internet booking with a company with which we had no previous experience.
Kind regards,
Guy Murray
Austin, TX
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Mario:
A belated thank you for the fabulous tour you provided for the White & Kushner families. We still talk about the special day, and look forward to returning to Costa Rica to see more of your lovely country. We hope you will be our guide again. All cruise passengers should know about the great value of the Private Van Service and Naturalist Tour Guide.
Thank you so much!
Adrienne White |
Dear Mario:
What a wonderful experience we had in Costa Rica. Without your guidance and knowledge of the area we would have missed the beautiful Tortuguero Canals and the sloth's paradise. Your services were more affordable and more informative than what was available through our ships shore excursions. We will definitely use your services on our next trip to Costa Rica and will highly recommend you to our friends and neighbors. You are a good will ambassador for the people of Costa Rica. Thanks.
Gordon & Lynette Robinson
Provo, Utah USA
Royal Caribbean Splendour of the Seas
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Mario,
My favorite guide. You are a true embassador to the wonders of nature, which at its deepest level becomes the wonder of our existence.
Mrs. Wilberth Veit & family.
March, 2003.
Lexington USA. |
Dear Staff of GreenWay Nature Tours, Costa Rica ~
I want to express my deepest and most heartfelt appreciation for your graciousness and kindness during my stay in Costa Rica. It is because of your professional and friendly service that I felt secure and taken care of from beginning to end.Since I was on my own in a strange country, you made it possible for me to believe that nothing could go wrong because you were very competent and knowledgeable.
I would be pleased to offer recommendations to any others who intend to visit your country. Your brochures are readily available.
Many Thanks Mario, and All the Best
Sincerely Audra,
Audra Murray
Program Planner
Cacique International Ltd.
The Moon Building
Nassau, Bahamas |
Hi Mario ,
I came to Costa Rica before la semana santa, I'm one of Patrick Bell's students and I would like to thank you so much, I hope will come back another time because this was awesome, I had so much fun! Say hi to Jolje, he was fun too! All my friends became very jealous when they saw the pictures... It is this kind of trip that we will never forget, thank you to those who organized it!
Bye and I hope I will see you another time!
Greenway Nature Tours Tour Operator. Costa Rica Ecotourism with a Rain Forest Specialist
Pierre.
Students Trip. March 3th -13th.
Sayre School, Lexington KY. USA. |
Dear Mario,
We want to thank you for the wonderful tour of your beautiful country. When we were greeted with your friendly smile at dockside and shown to your comfortable, air conditioned van, we knew we had chosen a special company.
You and Omar, a.k.a. "eagle eye" were so knowledgeable about the birds, animals and plants of the rain forest. It was great fun to watch the sloth's, howler monkeys and exotic birds through Omar's tele lenses.
We especially enjoyed the "Aviarios Del Caribe" and meeting Luis and Judy Arroyo. It was very interesting to learn about their rescue work with the sloth's and preserving the environment of the rain forest.
We have recommended "Greenway Tours" to our friends. Your tours are professional, with a personal touch. Contact with you was easily and quickly done via e-mail. We were promptly met at our ship and returned within the specified time contracted for.
We enjoyed sharing in your pride of your beautiful country and her people. We would hope to someday return and see more of Costa Rica and have your company be our guides.
Sincerely,
Volker and Linda von Ahn
Mahopac, New York
Millenium Cruiseship Passengers (CR Port of Call tour).
Oct.18th. 2002.
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Dear Mario,
We have had an absolutely wonderful time. You have been so kind and friendly. We could have not asked for better tours or accommodations. Thank you so much for everything. I hope that we can meet again next year.
LORI GRIFFITH. Group Leader. Grand Cayman Prep. School.
Students Trip, March, 2002.
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Dear Mario:
The experience my wife Shelli and I had in Costa Rica was full of adventure
and romance. You sure have a magical way of taking visitor desires and
organizing perfect arrangements to meet all their needs. We can't thank you
enough for your thoughtfulness and thoroughness.
Hugs,
Richard and Shelli Steckel.
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Dearest Mario,
David and I want to thank you for the excellent service we received from you and Greenway Tours in setting up our trip to Costa Rica last week (March 3-8, 2002). Your e-mail responses were always quick and very honest. The flight, shuttle transfer and hotel reservations you made were perfect! Meeting us at the airport and taking us to the Sansa terminal was a special bonus...very helpful for us since we had not been to Costa Rica before and speak very little Spanish. I hope that we will be able to return again soon and use your services. In the mean time, if I know anyone coming to CR I will suggest using your services. Thanks again and take care!
Corey & David Fischer.
cndfisch@earthlink.net
Atlanta, GA, USA
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Hi Mario
Thank you for all the help your company did for me in arraigning the van service for my group that came to Costa Rica Feb 2002. Everything was great. I was as so where you about dealing with each other via e-mail. However everything that you promised came to be. Thank you again from Newsy Travel 91 Circle Drive, Manheim pa. 17545 USA. I wish your business all the success that it deserves. If I can send you any more business I will not hesitate. My group of 38 had a great time in your beautiful country.
Thank You
Ron Newswanger
Newsy Travel.
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We went to Costa Rica this january and had two wonderful guides. Mario Leon helped us to rent a car then acted as a guide and driver our first day. He is a young man with many years experience in the travel industry, and a college degree in Environmental sciences, who has now opened his own travel agency. He is smart, funny and very reliable. If we go back, we hope to hire him to take us again.
LYNN SONFIELD,
Berkeley, USA:
January, 2002.
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Dear Mario,
Thanks for all the help you gave Bill and I during our trip to Costa Rica.
We had a wonderful time.
CLAUDE JINKS
Texas, USA.
February, 2002. |
Dear Mario,
George and I thoroughly enjoyed our day with you and your staff. The zip line through the canopy was exhilarating and the highpoint of my 10 day cruise. The two men who worked with us were great. We really appreciated the fact that you stopped along the route to show us points of interest. Our visit with the sloths was unforgettable. Thanks again for a job well done!!!
Mary Wolfe |
Dear Eduardo,
I just wanted to take a moment to thank you for showing us such a good time while we were visiting your beautiful country. Tye hasn't stopped talking about it, and when I brought him to school this morning, all his friends were asking him all sorts of questions about the trip. It was a very
personal tour and I'll never do it any other way. I think that you spoiled us! We both learned so very much about the wildlife, history and culture
of Costa Rica . We developed a true respect for the country. I wish you all the best and much continued success.
Thank you with all our hearts.
Sharon and Tye Thaden |
Hi Mario.
I just returned home from my cruise. I first wanted to thank you for the email Christmas card. I'd like to wish you and your family and
staff all the very best for 2005. The reason I am writing now, is to thank you for a wonderful time on the 'Limon Highlights' tour. Having seen large bus tours, it was pleasant to have a small group of 12 on the smaller air conditioned bus. Your guide Eduardo was excellent. Matina and I thought he was the genuine article, and not pretentious as are many guides. We were very comfortable with him immediately. The 4 tours in one was also the real deal at an excellent price. As we couldn't afford many tours at the ship prices, your tour was actually the hightlight of the cruise. It gave us a good introduction to Costa Rica , even though this was in the Limon Province only. (I had been looking forward to this particular tour since before the cruise, and it didn't disappoint.) We would recommend your company to anyone we hear of going to Costa Rica , We would also contact you in the future when our plans bring us back. We will definately plan a week or 10-day vacation to CR now. We will be looking for a split vacation such as a few days at a resort and something like an Eco-vacation as the other part as we love animals.
Certainly CR is the place to see. You are more than welcome to use my comments for your website. Thanx again for a wonderful day.
Dave Paris, Montreal , Canada |
| Good morning Mario,
I just wanted to send a note to say thank you for such a fabulous trip. Everything was wonderful, the rain forest, Arenal, hot springs, and the resort. We had a great time and will never forget it. Eduardo and Juan Carlos were very helpful and friendly. I'm so sorry for the incident with Kate's glasses. You should be very proud of your country and its people. Michael wore his new soccer jersey to school today!
I will recommend Costa Rica to all that I meet and especially Greenway Nature Tours.
From the bottom of my heart, I say thank you.......
Lori, Jim, Kate, and Michael Beach Fany,
Rob, Alexa, and Zach Berry |
| Mario Leon,
Just a note to let you know we had a fabulous time on your Limon
Highlights tour. Eduardo Chavarria did an outstanding job as our tour guide on March
4.
He was very informative, friendly, and gave us the feeling that he really cared about making the tour enjoyable for us. We told many of our
passengers aboard the Galaxy about the Greenway experience and you could see the envy
in their faces as we explained in detail our tour with Eduardo. Very professionally done and if we ever return to Costa Rica, we will
definitely book excursions with Greenway.
Thanks again for making our day in Costa Rica very special. Peter & Nancy Delich
Gary & Linda Bulger
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For Further Information about
Costa Rica Travel
Contact: Mario Leon. CEO.
Greenway Nature Tours.
San Jose , Costa Rica . Central America.
P.O.Box 3153-1000 SJ. Costa Rica
Ph: (506) 297- 0889 / Fax (506) 240-0309 -
USA Toll Free 1-800-895-6978
Email: info@greenwaytours.com |
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